Financial Aid Counselor – Office of Financial Aid

Overview

Under the direction of the Director of Financial Aid/AVP of Enrollment Management, the Financial Aid Counselor assists in the implementation of all institutional, state, and federal financial aid policies and procedures in support of the Financial Aid Office. This position is part of a team. 

About MBU

Mary Baldwin University is a private university enrolling nearly 1,800 students at the undergraduate and graduate levels on campuses in Staunton and Fishersville, Virginia, and online. Since 1842, this intimate learning environment has allowed students to cultivate strong connections with faculty, staff, and peers. With a rich history of access and innovation, MBU prepares the diverse leaders of the future in fields ranging from health sciences, creativity and design, business and technology, and education and society. The university is organized into three academic colleges: the Gold College of Arts and Sciences, the Murphy Deming College of Health Sciences, and the Palmer College of Professional Studies.

One of the Most Diverse Campuses in the Nation

With 60 percent of undergraduate residential students being Pell-eligible, 50 percent students of color, and 40 percent first generation, Mary Baldwin is among the most diverse campuses in the country. MBU fosters a vibrant and inclusive campus community, where students feel a strong sense of belonging, acceptance, support, and empowerment. 

Essential Duties and Responsibilities

• Provides excellent customer service to students, families, and campus partners seeking information in regard to student financial aid programs and processing.
• Serves as the first point of contact for MBU financial aid email account, phone inquiries, and document portal submissions.
• Counsels and advises students on financial aid best practices and next steps to assist with successful navigation of the process.  
• Awards and administers institutional, state, and federal financial aid programs according to regulatory requirements. 
• Provides financial aid program updates and reporting as necessary to internal and external partners.
• Assists students in estimating their educational expenses and preparing a financial plan with expected financial aid resources. 
• Assists in accurately collecting and tracking necessary financial aid documentation.
• Provides support to the Director and Associate/Assistant Directors as needed.
• Ensures compliance and confidentiality in all student aid processing.
• Represents the Financial Aid Office along with the rest of the financial aid team at campus visit events and off campus financial aid counseling events.
• Contributes to the overall success of the Financial Aid Office by performing other duties as assigned. 

Qualifications:

Bachelor’s degree required. Financial aid experience is preferred but not required. Ability to work in a fast-paced environment and multi-task with attention to detail required. Must be able to effectively communicate complicated information. Ability to work in a team setting and collaborate with other offices. Understanding of state, and federal financial aid programs and regulations preferred. Experience with financial aid software and integration with other systems preferred. Some weekend and evening hours will be required.   Must have Microsoft Office skills and customer service skills. 

Benefits:

The university offers excellent comprehensive benefits which include paid vacation and sick leave, in addition to 15+ paid holidays a year and affordable health insurance. We care about the overall wellbeing of our employees and offer a tuition benefit which provides tuition discounts for faculty/staff, children, and spouses on MBU courses.

Application Process

Interested candidates should submit a cover letter, resume, and the names of three professional references to Stacey Hubbard at shubbard@marybaldwin.edu.

Mary Baldwin University values and celebrates diversity, is committed to equal opportunity, and does not discriminate on the basis of race, national or ethnic origin, gender identity, sexual orientation, age, disability, religion, or veteran’s status.