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Technology Support Specialist

About the role:

We are seeking an enthusiastic, self-directed problem-solver who can provide software and hardware service desk support for students and employees on Mary Baldwin University’s two campuses.

Reporting to the Office of Information Technology, Manager of Operations, this position supports client hardware and software for faculty, staff, and university-owned student use computers at Mary Baldwin University main campus as well as Murphy Deming College of Health Sciences campus. Technical Support Specialists receive, prioritize, document, and ultimately resolve end user technology related help requests.

Primary responsibilities will be, but not limited to, end-user support of hardware, software, printers, and other IT related equipment; scheduling and managing upgrades, resolving hardware and software issues; installation and maintenance of desktop and laptop software; providing walk-in, email, and telephone support, including off-hours support, and loaned equipment checkout and support management. The position also provides support for various campus-wide software such as Canvas learning management system. Strong written and verbal communication skills coupled with organizational and problem-solving skills are essential.  Must be a team player with the ability to assist, provide direction, support, and guidance to others. Technical Support Specialists will help supervise, train, and mentor student employees.

This position requires 35 hours/week and is onsite. Performance of duties via home internet access and occasional weekend or evening shifts may be required.

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To Apply

Interested applicants should submit a cover letter and resume to Mike Dunaway, Manager of Operations at mdunaway@marybaldwin.edu.