Student Accounts Administrator

Position Summary:

The Student Accounts Administrator plays a key role in managing the day-to-day operations of the Student Accounts Department by ensuring strong financial processes to enable student success and institutional effectiveness. Under general supervision, the student accounts coordinator completes a full range of complex student finance and cashiering related functions utilizing student billing and payment authorization systems. The student accounts administrator is responsible for providing world class service delivery while guiding students through the payment plan set up process and management of their student finance account.

This is an hourly, non-exempt position. Hourly rate: $26.00

Primary Responsibilities

Support student accounts operations including billing, payment processing, book vouchers, refunds, and collections
Prepare, review for accuracy, and provide billing statements to students
Deliver excellent customer service by providing direct student and/or parent support in managing student accounts by explaining tuition, fees, payment options, and related charges
Manage the student refund process by preparing, reviewing, and entering the refunds for processing
Manage the day-to-day AR collections efforts including but not limited to tracking and monitoring student accounts
Assist with preparing AR reports including aging summaries and collection performance metrics
Coordinate with vendors and internal departments to resolve student billing and payment discrepancies
Manage student withdrawals and billing adjustments as needed
Input daily cash receipts utilizing standard operating procedures
Assist with monthly reconciliations of bank records, student aid funds, and other accounts as requested
Prepare billing invoices for a variety of programs including employer reimbursements, international colleges and programs, 529 Plans, military programs, etc.
Process and ensure timely distribution of the annual 1098-T tuition tax forms
Manage student account hold process in alignment with established policies and procedures
Prepare and enter various fiscal processes including but not limited to entering journal entries into the financial system
Collaborate with the office of Student Engagement to accurately bill room and board charges
Apply rules, regulations, procedures, and guidelines governing financial aid, student billing and debt collections
Partner with other departments on campus to build strong collaborative relationships focused on continuous improvement efforts
Special projects or duties as assigned.

Required Qualifications and Experience

Associate degree in finance, accounting, or related math or business field.
A minimum of two years of experience in accounts receivable, collections, higher education finance, or related field.
Strong organizational skills with ability to prioritize and handle multiple tasks and work under pressure.
Ability to manage a high volume of inquiries via email, phone, and in person.
Exceptional oral and written communication skills.
Strong attention to details and accuracy of maintaining financial related data.
Proficient computer skills, including knowledge with Google Suite, Adobe, and Microsoft Office.
Knowledge of accounting principles, collection procedures, computerized accounting and student billing systems.

To Apply:

Interested candidates should submit a letter of interest and resume to Jill Gable, Associate Vice President Enrollment Management, Student Financial Services at jegable@marybaldwin.edu.

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