Assistant Director of Student Accounts

This position is responsible for maintaining the integrity of the University’s student accounts receivable and collection efforts, while promoting and supporting a highly collaborative and engaged student-centered culture.

Primary Responsibilities

• Assist the Director with managing and overseeing all functions of the Student Accounts Office for accurate revenue input, including but not limited to, posting, billing and collecting student charges, reconciling and editing cash receipts and journal entries and preparing general journal entries as needed.
• Assist the Director in managing communications with all students, faculty, staff and parents that reach out to the Student Accounts department including emails, phone calls and in-person visits.
• Execute professional and proactive communication between other departments to foster clear communication for faculty, students and parents. 
• Manage and maintain FERPA laws when working with other departments, students and individuals that reach out to the department.  
• Help students set payment plans if necessary.
• Maintain clear and open communication with the Director of Student Accounts to stay ahead of departmental tasks and issues that arise.
• Navigate challenging conversations with professionalism and sensitivity to optimize recovery results.
• Establish and maintain effective relationships with students to resolve payment delays and disputes.
• Attend and be willing to speak at important University events on behalf of the Student Accounts Department. Foster a positive relationship with students and other departments.
• Focus on the prompt and professional resolution of high-volume accounts, effectively prioritizing tasks to enhance productivity.
• Proactively work with Financial Aid to ensure our billing information lines up for students and parents. 
• Assist in analyzing, updating, and maintaining policies and procedures related to the daily operation of the Student Accounts Office.
• Work with students and their families as needed on issues dealing with payment arrangements, financial aid refunds and book vouchers. 
• Assist in yearly or semester-based projects like submitting 1098-Ts, working through holds lists, distributing book vouchers, processing refunds and team coordinating schedules.
• Assists in the coordination of the institution’s response to external audits related to student accounting, financial aid, and business office functions.
• Assist with billing, reconciliation and the review and approval of insurance bills in a timely manner. 
• Perform other duties and special projects as assigned.
• Foster teamwork within the department, execute excellent problem solving and decision-making abilities.

Required Qualifications

• Bachelor’s Degree or equivalent is required. 
• Minimum of two years’ financial or accounting experience, preferably in collections. 
• Advanced knowledge of Microsoft Office Excel and Word. 
• Advanced knowledge of ERP management information systems, including experience with computerized cashiering and accounts receivable modules.
• Knowledge of FERPA regulations and ability to maintain confidentiality of University information and student records.
• Strong leadership, communication and interpersonal skills.
• Display excellent problem solving and decision-making abilities.

Preferred Qualifications

• Higher Education Experience preferred.
• Thorough knowledge of generally accepted accounting principles and practices and understanding of federal cash management regulations.

To Apply

Interested candidates should submit a letter of interest, resume, and contact information for three references to business-apply@marybaldwin.edu.