Collections Specialist/ Cashier

Overview

Mary Baldwin University is currently seeking candidates for the full-time position of Collections Specialist/Cashier. The Collections Specialist/Cashier provides administrative support to various student account related functions. This individual will also be a key contributor to our cash collection efforts. This role will be communicating with prior students by e-mail and phone regarding open invoices and balances as well as assigning non-payment accounts to collection agencies.  They will assist the Student Accounts and Business Office teams with daily cashflow management, recording all payment receipts to the General Ledger daily. They will also manage the Student Accounts and Business Office supplies, acting as a liaison with other departments to keep supplies stocked and mail organized. This individual must have excellent customer service skills, and proficient computer skills. 

Duties

• Prepare, review for accuracy, and provide monthly statements of account for bad-debt students.
• Initiate and manage collections efforts, including tracking and monitoring account receivable, engaging with customers and paying agencies through phone and email to secure payments and address any outstanding balances.
• Negotiate payment plans if necessary.
  Navigate challenging conversations with professionalism and sensitivity to optimize recovery results.
  Establish and maintain effective relationships with customers to resolve payment delays and disputes.
• Focus on the prompt and professional resolution of high-volume accounts, effectively prioritizing tasks to enhance productivity.
• Prepare and analyze AR-related reports, including aging summaries and collection performance metrics.
• Continuously evaluate current processes and make recommendations to improve the collections process.
• Establish and maintain student files to ensure information is accurate and easily accessible.
• Prepare various journal entries.
• Input daily receipts received by the University to maximize cash flow.
• Balance data to actual bank deposit and complete all forms for banking transactions.
• Work closely with the Controller and Senior Accountant to resolve any bank reconciliations issues that may arise.
• Maintain Perkins Loan fund and work with loan servicer to assign defaulted loans to the Department of Education.
• Maintain Petty Cash Box.
• Maintain the Business Office and Student Accounts office supply inventory.
• Track and report May Term Study Abroad account balances to attending students and leading faculty members.

Minimum Requirements

• Two years of experience in Collections/Accounts Receivable or related field.
• Strong organizational skills with ability to prioritize and handle multiple tasks and work under pressure.
• Ability to manage a high volume of inquiries via email, phone, and in person.
• Exceptional oral and written communication skills; be able to communicate with students or parents regarding a student’s account, delivering good or bad news to students calmly and effectively, communicating major updates with students regarding their accounts.
• Proficient computer skills, including knowledge with Google Suite, Adobe, and Microsoft Teams, and Microsoft Office.
• Knowledge of accounting principles, collection procedures, computerized accounting and student billing systems. 

To Apply

Interested candidates should submit a letter of interest, resume, and contact information for three references to Katherine Parker, Director of Student Accounts, at klparker@marybaldwin.edu. 

Mary Baldwin University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.