Director of Financial Aid – Office of Financial Aid

Overview

The Director of Financial Aid is responsible for the strategic leadership, administration, and management of student financial aid programs at Mary Baldwin University. This includes the oversight of federal, state, and institutional aid programs, ensuring compliance with all regulatory requirements, and providing timely delivery of funding and exceptional service to students and families.

About MBU

Mary Baldwin University is a private university enrolling nearly 1,800 students at the undergraduate and graduate levels on campuses in Staunton and Fishersville, Virginia, and online. Since 1842, this intimate learning environment has allowed students to cultivate strong connections with faculty, staff, and peers. With a rich history of access and innovation, MBU prepares the diverse leaders of the future in fields ranging from health sciences, creativity and design, business and technology, and education and society. The university is organized into three academic colleges: the Gold College of Arts and Sciences, the Murphy Deming College of Health Sciences, and the Palmer College of Professional Studies.

About MBU’s Online Programs

Mary Baldwin University has been a leader in the education of non-traditional learners for more than 45 years, enabling thousands of students to complete their degrees and advance their careers with flexible course delivery modalities and personalized support. MBU’s online offerings include both undergraduate and graduate programs across the university’s three colleges. MBU is committed to the growth of its online programs, recently adding new positions to support the development of new academic programs, online learning design, and both first year and professional advising.

One of the Most Diverse Campuses in the Nation

With 60 percent of undergraduate residential students being Pell-eligible, 50 percent students of color, and 40 percent first generation, Mary Baldwin is among the most diverse campuses in the country. MBU fosters a vibrant and inclusive campus community, where students feel a strong sense of belonging, acceptance, support, and empowerment.

Key Responsibilities:

• Leadership and Management:
  • Lead and manage the Financial Aid Office, including staff supervision, training, and professional development.
  • Develop and implement policies and procedures to enhance the effectiveness and efficiency of financial aid operations.
• Regulatory Compliance:
  • Ensure compliance with federal, state, and institutional regulations regarding financial aid.
  • Stay informed about changes in financial aid legislation and policies, and communicate these changes to relevant stakeholders.
• Financial Aid Administration:
  • Oversee the processing of financial aid applications and awards, ensuring accuracy and timeliness.
  • Develop and manage financial aid programs, including grants, scholarships, and loans, to support the university’s enrollment goals.
• Student and Family Engagement:
  • Provide leadership in financial literacy initiatives and outreach programs to educate students and families about financial aid options and resources.
  • Serve as a key point of contact for students and families regarding financial aid inquiries and appeals.
• Collaboration and Communication:
  • Collaborate with other departments, including Admissions, Registrar, Advancement, and Business Office, to coordinate financial aid processes and improve student service.
  • Prepare reports and analyses for senior leadership to inform decision-making and strategic planning.
• Budget Management:
  • Develop and manage the financial aid budget, ensuring alignment with institutional goals and objectives.
  • Monitor financial aid expenditures and maintain accurate records of all financial aid transactions.

Qualifications:

• Master’s degree in Higher Education Administration, Finance, or a related field preferred; Bachelor’s degree required.
• Minimum of 5 years of experience in financial aid administration, with progressive leadership responsibilities.
• Strong knowledge of federal and state financial aid regulations and processes.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work collaboratively and foster a positive team environment.
• Proficient in financial aid software and database management.

Application Process:

Interested candidates should submit a cover letter, resume, and the names of three professional references to Stacey Hubbard at shubbard@marybaldwin.edu.

Mary Baldwin University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.