The Student Success Advisor I will provide ongoing and regular guidance and support to MBU learners as part of the Student Success and Advising team, a one-stop service unit that provides advising, career coaching and services, as well as ensuring that students are able to successfully navigate broader support services offered through Mary Baldwin University.

Essential Duties and Responsibilities:

Academic Advising

The Student Success Advisor I at Mary Baldwin University is the primary liaison to students, serving as their guide and as an advocate for their academic success.

Advisors provide direct service to learners during the early stages of their academic experience including exploring interest and assisting in identifying degree programs that align with students’ career aspirations, provide a regular connection between student and faculty, ensuring that students are regularly engaged in their learning experiences, and at times staging interventions when a student may be at risk.

Advisors will:

• work directly with prospective students, assisting admissions counselors in decision making and overseeing the onboarding of new students
• participate in transfer audits for students coming to Mary Baldwin from community college and other universities
• work with students to create and maintain a degree map of their planned experience at MBU
• provide a comprehensive “one stop” experience with a team of full-time professional advisors, guiding students on their journey and connecting them with additional resources such as faculty advisors and career coaches
• ensure MBU has the full picture of each and every student, so we may best support them in achieving their immediate and long-term goals
• communicating regularly with students through phone and email for most 1:1 interactions
• ensuring students receive a response to voicemails and their emails as promptly as possible, typically within 24 business hours
• making use of success dashboards and other sources of data to make informed decisions to best support students
• and at every step along the way enshrine Mary Baldwin’s personal touch, serving as a positive voice of encouragement, advocating for our students, and ensuring all students receive the same standard of attention and care from the advising unit

Student Success, Retention, and Engagement

Mary Baldwin University has a strong commitment to the success of each and every student. For the Student Success Advisor I, this means ensuring that the student success retention efforts for their advisees include data driven intervention, coaching, and focused engagement that ensures all students will meet their goals. This role will also coordinate closely with Faculty and the Learning Experience team to stage interventions to ensure student success.

Career and Support Services

Whether developing career services unique to online/hybrid learners or interfacing cross-functionally with existing university resources, the Student Success Advisor will support students in their goals for professional attainment either during their college experience or upon graduation. This may include building and growing a career coaching team, partnering with service providers like Handshake to provide students with real world work opportunities during their college progression, or working meaningfully with college partners and external organizations in triangulating opportunities for students seeking employment after graduation.

Required Qualifications:

• Bachelor’s degree required
• Ability to create meaningful relationships with students
• Strong attention to detail and willingness to probe for deep understanding
• Demonstrated sensitivity to working in a fast-paced environment
• Excellent time management, organizational, and professional effectiveness skills

Preferred Qualifications:

• 1-2 or more years of relevant professional or customer service experience

To Apply:

Interested applicants should submit a cover letter and resume to mbu-online-advising-team@marybaldwin.edu.